Find answers to the most common questions about our handcrafted marble products, ordering, shipping, and care.
Ordering & Products
Are your products really handcrafted?
Yes! Every Casa di Marmo piece is hand-carved and finished by skilled artisans. No two pieces are exactly alike due to the natural variations in marble.
Why does each piece look slightly different?
Marble is a natural stone formed over millions of years. Each piece has unique veining, color variations, and characteristics. This is what makes your piece authentic and one-of-a-kind.
Are the products sealed?
Yes, all our marble pieces come pre-sealed for protection. We recommend resealing every 6-12 months depending on use.
Shipping
Where do you ship?
We ship across Canada and to the United States. If you are outside these countries, write to us at info@casadimarmo.ca and we will quote shipping for your address.
Do you offer free shipping?
Yes — free shipping on orders over $150 CAD within Canada, and over $150 USD to the United States. It is applied automatically at checkout.
How long does shipping take?
Orders typically ship within 1–3 business days. Delivery takes 3–9 business days in Canada and 5–12 business days to the US.
How are items packaged?
Each piece is carefully wrapped and packaged with protective materials to ensure safe delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unused and in original condition. See our Shipping & Returns page for full details.
What if my item arrives damaged?
Contact us within 48 hours with photos at info@casadimarmo.ca. We'll arrange a replacement or full refund at no cost to you.
Care & Maintenance
How do I clean my marble piece?
Wipe with a soft, damp cloth and dry thoroughly. Use pH-neutral cleaners only. See our Marble Care Guide for detailed instructions.
Can marble stain?
Marble is porous and can stain if spills aren't wiped up promptly. Our pieces come pre-sealed for protection, and proper care will keep them beautiful for years.
Still Have Questions?
Contact us at info@casadimarmo.ca.