Shipping policy

Quick Shipping Summary (For Customers)

  • Processing time: 1–3 business days (custom items may take longer)

  • Ships from: Canada

  • Carriers: Canada Post, UPS, FedEx

  • Canada delivery: 3–9 business days (standard)

  • US delivery: 5–12 business days (standard)

  • Tracking: Provided with every order

  • Customs & duties: Paid by customer (international orders)

  • Free shipping: on orders over $150 CAD

Shipping at a Glance

  • Processing time: 1–3 business days (custom pieces may take longer)

  • Carriers: Canada Post, UPS, FedEx (or equivalent)

  • Tracking: Provided by email once your order ships

  • Shipping regions: Canada, United States, and select international destinations

  • Packaging: Protective, shock‑absorbing packaging suitable for stone items

Order Processing

All in‑stock items are processed within 1–3 business days (excluding weekends and holidays).

Custom, made‑to‑order, or limited‑edition pieces may require additional preparation time. If this applies to your order, you will be contacted with an estimated ship date before dispatch.

Orders are processed after payment is confirmed.

Shipping Rates & Methods

Shipping costs are calculated at checkout and are based on:

  • Item weight and dimensions

  • Shipping destination

  • Selected shipping method

  • Carrier rates at the time of purchase

  • Free shipping on orders over $150 CAD

Available shipping options (where applicable):

  • Standard Shipping

  • Expedited / Express Shipping

Any promotional or free‑shipping offers will be clearly displayed on the product page or at checkout.

Estimated Delivery Times

Delivery times are estimates and begin once the order has shipped (not from the order date).

Canada

  • Standard: 3–9 business days

  • Express: 2–5 business days

United States

  • Standard: 5–12 business days

  • Express: 3–7 business days

International Orders

  • Delivery times vary by destination and customs processing

Please note that carrier delays, weather conditions, customs inspections, or peak seasons may affect delivery timelines.

Packaging & Product Protection

All Casa di Marmo items are packaged with great care. Stone products are wrapped in protective materials and securely boxed to minimize movement and reduce the risk of damage during transit.

Due to the natural characteristics of marble and stone, slight variations in color, veining, or texture are considered part of the material’s unique beauty and are not considered defects.

Tracking Your Order

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates depend on the carrier and may take up to 24 hours to appear after dispatch.

Customs, Duties & Taxes (International Orders)

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country.

  • These charges are not included in the item price or shipping cost

  • Customers are responsible for all customs‑related fees

  • Casa di Marmo is not responsible for delays caused by customs clearance

We recommend checking your local customs office or online duty calculators to estimate potential charges before ordering.

Shipping Restrictions

  • We do not ship to P.O. boxes

  • Some oversized or heavy items may have limited shipping options

  • Certain destinations may be unavailable due to carrier restrictions

Available destinations will appear automatically at checkout.

Address Accuracy & Changes

Please ensure your shipping address is correct at checkout.

  • Address changes can only be made before the order is shipped

  • Once an order has been dispatched, we cannot reroute or modify the delivery address

Casa di Marmo is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

  • Your order number

  • Clear photos of the item and packaging

After review, we will offer a replacement or other appropriate resolution.

Lost or Missing Packages

If your tracking information shows that your package is lost or has not arrived within a reasonable timeframe, please contact us.

We will open an investigation with the carrier. If the carrier confirms the package is lost and the investigation exceeds 14 business days, we will work with you to arrange a replacement or refund, as appropriate.

Shipping Support

For all shipping‑related questions or concerns, please contact us at:

Email: info@casadimarmo.ca

We aim to respond within 1–2 business days.

Policy Updates

Casa di Marmo reserves the right to update or modify this shipping policy at any time. Changes will take effect immediately upon posting on this page.

Thank you for choosing Casa di Marmo. We appreciate your trust in our craftsmanship and care in delivery.