We ship across Canada and to the United States. Each piece is carefully packaged to ensure safe delivery of your handcrafted marble products.
Quick Shipping Summary
- Free shipping: On orders over $150 CAD within Canada, and over $150 USD to the United States
- Processing time: 1–3 business days (custom items may take longer)
- Ships from: Newmarket, Ontario, Canada
- Carriers: Canada Post (Canada and USA) and DHL Express (USA)
- Canada delivery: Standard 3–9 business days | Express 2–5 business days
- US delivery: Standard 5–12 business days | Express 3–7 business days
- Tracking: Provided by email once your order ships
- Duties & taxes: Applicable to US orders, shown at checkout
- Returns: 14 days from delivery — unused, original packaging required
Where We Ship
We currently ship to Canada and the United States only. If you are outside these countries and would like to order, please write to us at info@casadimarmo.ca — we will quote shipping for your address individually.
Order Processing
All in-stock items are processed within 1–3 business days (excluding weekends and holidays). Custom, made-to-order, or limited-edition pieces may require additional preparation time. If this applies to your order, you will be contacted with an estimated ship date before dispatch. Orders are processed after payment is confirmed.
Shipping Rates & Methods
Shipping costs are calculated at checkout and are based on item weight and dimensions, shipping destination, selected shipping method, and carrier rates at the time of purchase.
Available shipping options:
- Canada: Canada Post Expedited Parcel, Xpresspost, or Priority
- United States: Canada Post Tracked Packet, Expedited Parcel USA, or Xpresspost USA, and DHL Express Worldwide
Free shipping applies automatically on orders over $150 CAD within Canada, and over $150 USD to the United States.
Estimated Delivery Times
Delivery times are estimates and begin once the order has shipped (not from the order date).
Canada
- Standard: 3–9 business days
- Express: 2–5 business days
United States
- Standard: 5–12 business days
- Express: 3–7 business days
Please note that carrier delays, weather conditions, customs inspections, or peak seasons may affect delivery timelines.
Packaging & Product Protection
All Casa di Marmo items are packaged with great care. Stone products are wrapped in protective materials and securely boxed to minimize movement and reduce the risk of damage during transit.
Due to the natural characteristics of marble and stone, slight variations in color, veining, or texture are considered part of the material's unique beauty and are not considered defects.
Tracking Your Order
Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates depend on the carrier and may take up to 24 hours to appear after dispatch.
Duties & Taxes on US Orders
Orders shipped from Canada to the United States may be subject to customs duties, taxes, or import fees. Where these apply, they are calculated and displayed at checkout so there are no surprises on delivery.
Casa di Marmo is not responsible for delays caused by customs clearance.
Shipping Restrictions
- We do not ship to P.O. boxes
- Some oversized or heavy items may have limited shipping options
Available destinations and methods will appear automatically at checkout.
Address Accuracy & Changes
Please ensure your shipping address is correct at checkout.
- Address changes can only be made before the order is shipped
- Once an order has been dispatched, we cannot reroute or modify the delivery address
Casa di Marmo is not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.
Damaged Items
If your order arrives damaged, please contact us within 48 hours of delivery. To help us resolve the issue quickly, include:
- Your order number
- Clear photos of the item and packaging
After review, we will offer a replacement or other appropriate resolution.
Lost or Missing Packages
If your tracking information shows that your package is lost or has not arrived within a reasonable timeframe, please contact us. We will open an investigation with the carrier. If the carrier confirms the package is lost and the investigation exceeds 14 business days, we will work with you to arrange a replacement or refund, as appropriate.
Shipping Support
For all shipping-related questions or concerns, please contact us at:
Email: info@casadimarmo.ca
We aim to respond within 1–2 business days.
Returns & Exchanges
We want you to love your Casa di Marmo piece. If you're not completely satisfied, we accept returns within 14 days of delivery.
Return Policy
- Items must be unused and in original condition
- Original packaging must be intact
- Customer is responsible for return shipping costs
- If your order qualified for free shipping, the original shipping cost may be deducted from your refund
- Refunds will be processed within 5–7 business days of receiving the returned item
Exchanges
We do not offer direct exchanges at this time. If you'd like a different item, please return your original order for a refund and place a new order. Contact us at info@casadimarmo.ca and we'll be happy to assist.
Non-Returnable Items
- Custom and made-to-order pieces are final sale and cannot be returned or exchanged
- Sale items are final sale
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery at info@casadimarmo.ca with photos. We will arrange for a replacement or full refund at no cost to you.
Contact Us
Questions about shipping or returns? Contact us at info@casadimarmo.ca
Thank you for choosing Casa di Marmo. We appreciate your trust in our craftsmanship and care in delivery.