Refund policy

At Casa di Marmo, each piece is handcrafted from natural stone. Due to the nature of our materials and craftsmanship, we ask that you review this policy carefully before placing an order.

Quick Returns Summary (For Customers)

  • Returns accepted: Yes, for eligible items

  • Return window: 30 days from delivery

  • Condition: Unused, original condition and packaging

  • Custom / made-to-order items: Final sale

  • Damaged items: Report within 48 hours of delivery

  • Return shipping: Paid by customer (unless item is damaged or incorrect)

  • Refund method: Original payment method

Eligibility for Returns

You may request a return if:

  • The item is unused and in its original condition

  • The item is returned within 30 days of delivery

  • The item is returned in its original packaging with adequate protection

Due to the natural characteristics of marble and stone, variations in color, veining, texture, or minor natural markings are not considered defects.

Non‑Returnable Items

The following items are final sale and not eligible for return or refund:

  • Custom, made‑to‑order, or personalized items

  • Sale or clearance items

  • Gift cards

How to Start a Return

To request a return, please contact us at:

Email: info@casadimarmo.ca

Include:

  • Your order number

  • Reason for the return

  • Photos of the item (if applicable)

Returns sent without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs

  • We recommend using a trackable and insured shipping service

  • Casa di Marmo is not responsible for items lost or damaged during return shipping

Return shipping costs are non‑refundable unless the return is due to our error.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

Once reviewed and approved, we will arrange a replacement or issue a refund at no additional cost to you.

Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection

  • Approved refunds will be processed to your original payment method

  • Refunds typically appear within 5–7 business days, depending on your bank or payment provider

Original shipping fees are non‑refundable.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original purchase (if eligible) and place a new order.

Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank account

  2. Contact your credit card company

  3. Contact your bank

If you have completed these steps and still have not received your refund, please contact us.

Policy Updates

Casa di Marmo reserves the right to update or modify this Return & Refund Policy at any time. Changes take effect immediately upon posting.

Thank you for choosing Casa di Marmo. We value your trust in our craftsmanship and customer care.